FAQs
General Information
Yes, every order is fully insured and trackable with DHL Express until it reaches your doorstep, anywhere in the world.
Yes, enjoy a 2% discount when paying by bank transfer. Message us on WhatsApp and we’ll apply it instantly.
WhatsApp: +971 56 246 9355
Email: info@diamondcartel.ae
Laxmi Jewellers UW Mall, Next to BurJuman Mall, Dubai
Email: info@diamondcartel.ae
Laxmi Jewellers UW Mall, Next to BurJuman Mall, Dubai
Usually 7–14 days. During peak season up to 21 days. Urgent orders can be fast-tracked at no extra cost.
• GIA/IGI-certified diamonds
• Lifetime manufacturing warranty
• Ethical & sustainable guarantee
• Free resize (one time)
• Free worldwide insured shipping above AED 5000
• 30-day returns (ready pieces under AED 35000)
• Lifetime manufacturing warranty
• Ethical & sustainable guarantee
• Free resize (one time)
• Free worldwide insured shipping above AED 5000
• 30-day returns (ready pieces under AED 35000)
Bigger, brighter GIA/IGI-certified lab-grown diamonds at 60–80% less than natural diamonds — handcrafted in Dubai & shipped worldwide.
Ordering Process
• WhatsApp or email us
• Choose diamond with expert guidance
• Pay 30% deposit
• Receive CAD & 3D renderings
• Ring handcrafted in Dubai
• Final video approval
• Pay balance → shipped or collected
• Choose diamond with expert guidance
• Pay 30% deposit
• Receive CAD & 3D renderings
• Ring handcrafted in Dubai
• Final video approval
• Pay balance → shipped or collected
Yes visit us at Gold Souk, Al Ras, Dubai. Book via WhatsApp.
Yes and free. Tell us your deadline.
Payment, Duties & Taxes
• All cards
• Bank transfer (2% off)
• Tabby / Tamara
• Crypto (USDT/BTC/ETH)
• PayPal
• Bank transfer (2% off)
• Tabby / Tamara
• Crypto (USDT/BTC/ETH)
• PayPal
No duties & taxes are prepaid on international orders.
No only 30% deposit. Pay remaining once ring is complete.
Collection & Shipping
• UAE: 1–2 days
• GCC: 2–3 days
• Europe/USA/UK/Australia: 4–7 days
All shipments fully insured via DHL.
• GCC: 2–3 days
• Europe/USA/UK/Australia: 4–7 days
All shipments fully insured via DHL.
Yes worldwide free shipping over AED 5000.
From our showroom in Gold Souk, Al Ras, Dubai (appointment required).
Returns, Refunds & Warranty
Yes 30-day returns on ready-to-ship rings under AED 35000 if unworn & in original condition.
Yes lifetime warranty for manufacturing defects.
Yes one free resize within 90 days.
Yes same physical, chemical & optical properties as mined diamonds.
All diamonds 0.30ct+ include GIA or IGI certification.
Personalisation & Aftercare
Yes complimentary engraving.
Soak in warm water + mild soap for 5 minutes. Brush gently. Rinse & dry.
Free professional cleaning in Dubai.
Free professional cleaning in Dubai.
Yes they never fade or lose brilliance.