Terms & Conditions

1. Introduction

Use of this website and purchases imply acceptance of these Terms & Conditions.

2. Orders & Payments

  • All orders are subject to acceptance and availability.
  • Prices shown exclude import taxes unless specified.
  • Diamond Cartel reserves the right to cancel any order for reasons including pricing errors or suspected fraud.

3. Custom Orders

  • Custom jewelry orders begin production after design approval.
  • These are non-refundable unless defective.

4. Shipping & Risk Transfer

  • Risk of loss passes to the buyer upon delivery to the shipping carrier.
  • Title transfers once full payment is received.

5. Returns & Refunds

Governed by our Shipping & Refund Policy.

6. Warranties

  • Limited warranty covers manufacturing defects for 12 months.
  • No liability for misuse, wear and tear, or unauthorized alterations.

About Diamonds and Breakage

  • Natural and lab-grown diamonds are very hard but can chip or crack if hit on a corner or edge (especially the girdle or pointed ends like in pears, marquises, or emerald cuts).
  • Consumer law in the UAE only obliges Diamond Cartel to stand behind manufacturing defects (e.g., wrong setting, poorly mounted stone, defective metalwork).
  • Accidental damage, knocks, chips, or cracks that happen after delivery are not covered unless specifically stated otherwise.

Jewelry warranties almost always exclude breakage of stones after delivery because:

  • Breakage is normally caused by impact, not by a defect in the diamond.
  • Even a perfect stone can chip if struck.

7. Intellectual Property

  • All images, designs, and text on diamondcartel.ae are the intellectual property of Diamond Cartel.
  • Reproduction or resale without written consent is prohibited.

8. Dispute Resolution

  • Governed by the laws of the United Arab Emirates.
  • Any disputes will be handled in Dubai courts.

9. Modifications

Diamond Cartel may update these Terms at any time. Continued use constitutes acceptance.